Fraud Prevention

Report fraud & stay protected

If you suspect fraudulent activity on your account, we're here to help 24/7. Learn how to recognize and report fraud.

24/7 Fraud Hotline

Report suspicious activity immediately

Common types of fraud

Learn to recognize these common fraud tactics to protect yourself.

Fraudulent emails or messages pretending to be from us, asking for your login credentials or personal information.

⚠️ We will never ask for your password via email or text.

Unauthorized transactions on your debit or credit card from stolen card information.

⚠️ Review your transactions regularly and report any you don't recognize.

Someone gains access to your account through stolen credentials or social engineering.

⚠️ Enable two-factor authentication and use a unique, strong password.

Someone uses your personal information to open accounts or make purchases in your name.

⚠️ Monitor your credit report and be cautious about sharing personal info.

Follow these steps immediately if you suspect fraud on your account.

Call our 24/7 fraud hotline at 1-800-123-4567 or use the in-app chat to report the issue.

Use the app to instantly freeze your card and prevent any further unauthorized transactions.

Update your password and enable two-factor authentication if you haven't already.

Go through your recent transactions and identify any that you don't recognize.

We'll investigate the fraudulent transactions and work to recover your funds.

You're protected against unauthorized transactions. If fraud occurs on your account, we'll work with you to investigate and recover your funds.

Liability for unauthorized transactions

24/7

Fraud monitoring

10 days

Typical investigation time